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Serviceability is King: Copy Products and Epson WorkForce Pro Printers

Office Products Dealer Says Epson Commercial Printers with Replaceable Ink Pack System Technology Offer A Huge Advantage for Their Managed Services Business

“Before we take on a new product line, we like to sit down with our service manager and ask, ‘Is this a serviceable product?’”
Tom Minuti, General Manager of Copy Products in Upper Darby, Pennsylvania, asked when considering selling the Epson WorkForce® Pro printers featuring Replaceable Ink Pack System technology. Because Copy Products offers printers and copiers with a per-copy maintenance agreement, their reliability in the field is absolutely crucial to the firm’s success. A year later, Minuti and his team have been amazed at how reliable the printers turned out to be. “They have worked out fabulously...Over the last year, we have had only one service call.”

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