LOS ALAMITOS, Calif. – Dec. 7, 2021 – Epson America, Inc., a worldwide leader in inkjet printing solutions, today announced that Keypoint Intelligence, the world’s leading independent provider of testing services and analytical information to the document imaging industry, has named Epson Remote Services as a Buyers Lab (BLI) 2022 Pick Award winner for Outstanding Service Tool in the Document Imaging Software category.
“In today’s remote and hybrid work environments, tools with remote maintenance functionality and advance diagnosis of errors or issues, can make managing fleets and field visits significantly more efficient,” said Dennis Fan, product manager, Epson America. “The recognition underscores the significant role Epson Remote Services and our service portfolio has on helping partners improve service support and operational efficiency and streamline problem-solving for customers while reducing the service cost.”
BLI Document Imaging Software Picks stand alone in the industry and are hard-earned awards as they are based on rigorous testing, including evaluation of key attributes such as features, usability and value. Each product that passes its Keypoint Intelligence lab test earns a Platinum, Gold, Silver, or Bronze rating, with the best performers qualifying as Pick contenders.
"Businesses are in constant pursuit of a 'better, faster, less expensive' way of doing things. They are always asking, 'How can I do more with less? How can I be better than my competition?' To many, the answer to both those questions — and more — is digital transformation," said Lee Davis, Associate Director of Software/Scanners at Keypoint Intelligence. "We spent the last year testing all kinds of document imaging solutions that enable businesses to undergo digital transformation, from embedded print apps and print/fleet management solutions to full-blown content management and workflow automation software. This year's winning solutions stand out for a variety of reasons, such as their productivity-enhancing features, ease of use, exceptional value, and other key attributes."
More about Epson Remote Services
Epson Remote Services is a cloud-based printer fleet management tool that allows partners to easily manage, monitor and control customer’s printer fleets remotely. Engineered for dealers managing multiple printer fleets, Epson Remote Services makes it easy for partners to acquire needed intelligence to remotely manage Epson printers and access customer printer details, including device status, consumables status, print usage, and more. Its scheduled print usage reporting via emails can help partners simplify click-charge based customer billing. With advanced alerts and email notifications for diagnosis of issues, preventative maintenance and device status, dealers can control maintenance functions offsite and track device status via the intuitive web interface.
About Epson Business Inkjet
Epson’s portfolio of high-performance business inkjet printing solutions forge the future of office printing and set the new standard for minimal intervention, affordability and low energy consumption. Engineered with Epson’s innovative PrecisionCore Heat-Free TechnologyTM, Epson’s groundbreaking business printing solutions – from Supertank, WorkForce®, WorkForce Pro and WorkForce Pro HC for hybrid work-from-home and in-office small businesses to WorkForce Enterprise – deliver high performance with few moving parts to exceed market needs.
Epson is a global technology leader dedicated to co-creating sustainability and enriching communities by leveraging its efficient, compact, and precision technologies and digital technologies to connect people, things, and information. The company is focused on solving societal issues through innovations in home and office printing, commercial and industrial printing, manufacturing, visual and lifestyle. Epson’s goal is to become carbon negative and eliminate use of exhaustible underground resources such as oil and metal by 2050.
Led by the Japan-based Seiko Epson Corporation, the worldwide Epson Group generates annual sales of around JPY 1 trillion. global.epson.com/
Epson America, Inc., based in Los Alamitos, Calif., is Epson’s regional headquarters for the U.S., Canada, and Latin America. To learn more about Epson, please visit: epson.com. You may also connect with Epson America on Facebook (facebook.com/Epson), Twitter (twitter.com/EpsonAmerica), YouTube (youtube.com/epsonamerica), and Instagram (instagram.com/EpsonAmerica).
About Keypoint Intelligence
For 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.
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EPSON, PrecisionCore and WorkForce are registered trademarks, EPSON Exceed Your Vision is a registered logomark and PrecisionCore Heat-Free Technology is a trademark of Seiko Epson Corporation. All other product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks. Copyright 2021 Epson America, Inc.