LOS ALAMITOS, Calif. – May 27, 2021 – Epson today announced Epson PreferredSM Plus Extended Service Plans for the SurePress® digital label press line. Designed to provide convenience and peace of mind, the new service plans offer next business day on-site response, parts, labor and travel, and optional, continuous support for up to 7 years.1 Three Extended Service Plans – Essential, Enhanced, Elite – allow customers to select a plan that best meets coverage needs, while providing a cost-effective way to protect their SurePress investment and manage costs with both monthly and yearly payment options.
“We know there is no time for downtime when running a business,” said Sheamus Looney, director of service product management, Epson America, Inc. “We designed these plans based on direct customer feedback, and we want to help our customers protect their SurePress investment with worry-free solutions that help maximize productivity.”
In its commitment to providing excellent service and support for SurePress customers, Epson has also expanded its technical support team to include 25 Epson-employed field service specialists in locations around the U.S. to best serve customers. Epson Certified Technicians are experts in operator and workflow training, which is included with the SurePress, and provide diagnostic service, assistance and options to resolve issues and minimize expenses. If parts are required, technicians utilize genuine Epson parts.
SurePress label presses come with a standard 1-year limited warranty featuring comprehensive coverage for the first year, comparable to the Elite Extended Service Plan option. This includes on-site technical support, parts, labor and travel, as well as preventative maintenance visits.2 Additional benefits of Epson Preferred Plus Extended Service Plans include:
- Priority service with Next-Business Day On-site3
- Comprehensive service parts, labor and travel4
- Parts placement – Epson printheads, ink and other service parts are available from Epson’s own supply chain and strategically located for quick dispatch
- Epson Remote Management System, a digital monitoring system that tracks usage data, allows for preemptive failure analysis and coordinating field repairs
- Phone and video technical support
- A supply chain controlled by Epson, with redundancies built in
Epson’s SurePress digital label presses are high-quality label printers that can be tailored to meet various needs and budgets, and provide media flexibility for pressure sensitive, shrink and in-mold label, and flexible packaging. For additional information, visit www.epson.com/surepress. For inquiries in North America, contact:
- Western Region: Mark Elsbernd, 818-620-2730 or firstname.lastname@example.org
- Central Region: Bob Ochalla, 630-710-6005 or email@example.com
- Eastern Region and Canada: Frank Connelly, 615-585-9058 or firstname.lastname@example.org
Epson is a global technology leader dedicated to co-creating sustainability and enriching communities by leveraging its efficient, compact, and precision technologies and digital technologies to connect people, things, and information. The company is focused on solving societal issues through innovations in home and office printing, commercial and industrial printing, manufacturing, visual and lifestyle. Epson’s goal is to become carbon negative and eliminate use of exhaustible underground resources such as oil and metal by 2050.
Led by the Japan-based Seiko Epson Corporation, the worldwide Epson Group generates annual sales of around JPY 1 trillion. global.epson.com/
Epson America, Inc., based in Los Alamitos, Calif., is Epson’s regional headquarters for the U.S., Canada, and Latin America. To learn more about Epson, please visit: epson.com. You may also connect with Epson America on Facebook (facebook.com/Epson), Twitter (twitter.com/EpsonAmerica), YouTube (youtube.com/epsonamerica), and Instagram (instagram.com/EpsonAmerica).
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1 Product comes with a 1-year limited warranty with the option to purchase Extended Service Plans for a total of 6 additional years of extended service coverage. Extended Service Plan can be purchased anytime that you are covered under an Epson limited warranty or Epson Extended Service Plan. Each year of extended coverage can be either Epson Preferred Plus Essential, Epson Preferred Plus Enhanced or Epson Preferred Plus Elite. Selected plan can vary from year to year.
2 Based on usage.
3 Request must be placed by 1 pm Pacific Time; geographic limitations apply. See Extended Service Plan for details.
4 Coverage varies by model. Maintenance parts not included. See individual Extended Service plans for specific details.
EPSON and SurePress are registered trademarks and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation. Epson Preferred is a service mark of Epson America, Inc.All other product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks. Copyright 2021 Epson America, Inc.